FAQs
Products
What is Ninja Deterrent™ made of?
Ninja Deterrent™ is crafted from high-grade stainless steel or steel, designed for durability and resistance to corrosion in all climates.
Is it purely decorative or functional?
It is both. While designed to complement luxury architecture, Ninja Deterrent™ is a serious anti-climb solution trusted in over 500 properties.
Can it be installed on fences, walls, or gates?
Yes. It’s modular and can be installed on flat or curved surfaces including walls, fences, gates, and rooftops.
Order
How can I place an order?
Orders can be placed directly through our official website For custom designs, please contact us.
Can I customize the size or finish?
Absolutely. We offer custom sizing, finishes (e.g., matte black, brushed steel), and mounting options to fit your project needs.
Shipping
Where do you ship to?
We ship worldwide. Our primary logistics hubs are in Japan and select international partners depending on the destination.
How long does shipping take?
Basically, standard lead time is 1 week, including production and international shipping. Express shipping is available on request.
Can I track my shipment?
Yes. A tracking number will be provided as soon as your order is dispatched.
Tax & Duties
Are taxes included in the price?
For international orders, duties are not included in the product price unless stated otherwise.
Who is responsible for import duties?
The customer is responsible for any applicable import taxes, customs duties, or brokerage fees at destination.
Can you declare a lower value for customs?
We comply with international trade laws and cannot undervalue shipments on customs declarations.
Is your product HS code available for pre-clearance?
Yes. We provide the HS code and full material specification sheet upon request to support customs pre-clearance.